Frequently Asked Questions (FAQ) – Black Sheep Needles
Welcome to the Black Sheep Needles FAQ! Here, we answer the most common questions about our products, shipping, and more. If you don’t find what you’re looking for, feel free to contact us for assistance.
Orders & Shipping
Where do you ship?
We currently ship in EU.
How long does shipping take?
Processing times are typically 1-3 business days, and delivery depends on your location and chosen shipping method. Standard shipping usually takes 3-7 business days.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
What if my order is lost or damaged?
Please contact us immediately, and we’ll help resolve the issue.
Returns
What’s your return policy?
Due to hygiene reasons, we do not accept returns on opened needle cartridges or used products.
Unopened, unused items may be eligible for return within 14 days of delivery.
All sales are final. We do not accept returns or provide refunds, except in the case of damaged or defective goods. If you receive a damaged item, please contact us within 14 days of receiving your order to arrange for an exchange. Exchanges are only available for items of equal value and subject to stock availability. Thank you for your understanding!
Products & compatibility
Are Black Sheep Needles compatible with all tattoo machines?
Our needles are designed to work with most standard tattoo machines and cartridges systems. Check product descriptions for compatibility details.
What’s the difference between your needle configurations?
We offer various configurations (e.g., liners, shaders, magnums). Each is suited for different techniques—see our Needle Guide for a breakdown.
Are your needles sterile?
Yes! All our needles are individually sealed, sterile, and single-use only.
Payment & Security
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and other select payment options.
Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment processors to ensure your data is safe.
Contact & Support
How can I contact Black Sheep Needles?
Message us via contact form. We typically respond within 24-48 hours.
Do you offer wholesale/bulk pricing?
Yes! Tattoo professionals and shops can inquire about bulk discounts.